Returns and Refunds

We offer a Free 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@nb-usa.net. We will send you instructions on how and where to send your return package. 

You can always contact us for any return question at info@nb-usa.net.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Custom items cannot be returned or exchanged.

Refunds
We will notify you once we’ve received and inspected your return, and let you know once the refund has been approved and processed. Please remember it can take some time for your bank or credit card company to process and post the refund to .